Thank You for shopping with Elated Wardrobe.
If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.
To be eligible for a return, your item must be unused and in the same condition that you received it must also be in the original packaging.
1. To receive a full store credit, return your item(s) within 7 days of your order being shipped. Items should be returned in their original condition.
2. Returned items must be unused, unworn, and in their original condition and packaging.
3. Prepaid orders can be cancelled within 24 hours of purchase, if not it will not be cancelled.
4. If you choose Cash on Delivery (COD) as your payment method, a 30% token amount is required for confirmation, with the remaining balance payable upon delivery.
5. In case of any order with multiple purchases (i.e. more than one purchase), exchange/ return is only applicable for one item. Hence, if doubtful about size, we suggest you make one purchase and then move on to the next.
6. If the return is due to a size issue (applicable for apparel only), it is the member’s responsibility to pay for return shipping. No refund will be made in case the item is returned due to a size issue. No refund will also be made in case the customer is personally not happy with the quality of the product. We will use the balance amount as store credit which you can use on your next purchase. Store Credits are valid for 6 months from the date of returning the order.
To complete your return, we require a receipt or proof of purchase.
For prepaid orders, you may cancel an order within 24 hours of your purchase. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
As part of usual business practice, if we receive a cancellation notice and the order has not been packaged/shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid the advance for the dress and cancellation is from your side the amount will be non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at email@example.com.
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
The exchange process takes up to 10-14 days. We do not have exchange for exchange items.
1. If the return is due to an error on our part (damaged/torn/defective product), we will first, try to undo the defect and send out a replacement. If the defect is not rectified from our end also, we will reimburse the invoice value as well as the shipping charge you bear to return the package. All returns which are not valid will not be accepted and will be sent back. Should you wish to return all or a part of your order, you need to let us know within 2 working days from the date of receiving your parcel. You can call our customer care numbers between 10:30 A.M. and 6:30 P.M. from Monday to Friday, 10:30 A.M. to 6.30 P.M. on Saturdays. Sundays we are closed.
2. Post receipt of the returned product(s), we will inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for a refund, we will courier the same back to you. In either scenario, your return issue will be closed within 10 days of our receiving the returned product(s) from you. All refunds will be made out through cheques or online funds transfers.
In case you have placed an order for over 5 items, then only 50% of the order is exchangeable.
Here at Elated Wardrobe, we are committed to delivering your orders within the stipulated period of 15 working days. We deliver all over India.
Note (There is 3rd party involved with us for courier service if it is delayed from their end. Kindly wait till the response comes from them). It may take up to 48 to 72 hours.
We will accept returns within 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In accordance with our return policy, customers are kindly requested to bear the shipping expenses associated with returning any merchandise. We appreciate your understanding and cooperation in this matter. Should you require any assistance or have further questions regarding the return process, please do not hesitate to contact our dedicated customer support team, who will be more than happy to assist you. In case the transit time is longer, we require you to send us the tracking number of the parcel within 5 days of the original order being shipped to you.
1. We have a very strict NO RETURN policy for customized orders. If the colour, style, and size have been customized and are not as per the standard size chart or image is given, we will accept NO RETURNS.
2. For any size changes, the customer must send the parcel back to our factory address and we will do alterations at an extra cost of INR 300 and above (depending on work). We will send back the parcel at our own cost.
3. Please note, colour variance can occur up to 10-15% in getting orders customised, depending on the availability of fabric, and limitations in photography, lighting and image settings. We do not take responsibility for the same. Brightness can differ.
4. Also, if the item is made as per measurements given by the client, we take no responsibility for the fitting of the items. This is the client’s responsibility. We leave margins in each dress to increase and decrease the size. Alterations can be done at an extra cost of 150/- each.
5. For time-bound deliveries and advance payments, if there is a logistical delay or glitch, we do not take responsibility for the same for up to a 72-hour delay, maximum. If the order has been shipped at our end and the tracking number has been sent, yet there is a 2-3 day delay at the logistics end, due to their operational issues, we won’t be able to take responsibility as these things are not in our control. Rest assured, we will provide full assistance for updates. If we have not shipped out the order at our end and taken advance payment, we refund the amount in case of a delay in processing, at our end.
6. If there is a colour change in a prewedding dress, maxi dress, midi or Jumpsuit no discount will be applicable if the product is customised in different colours, sizes and patterns 50% advance for customization will be needed.
By purchasing from our website, we assume the client has read and agreed to all the Returns and Refund policies.